Orders will ship within two (2) business days, if received by 3pm EST. Orders for 55 gallon drum quantities require 5 business days. While we provide a shipping & handling estimate for items in our shopping cart, actual discounted shipping & handling charges will be added to your invoice. Actual shipping charges do not exceed published carrier rates on UPS.com or FedEx.com. UPS Ground Flat Rate exempt*
Shipments over 75lbs are considered freight. Please select EXW Naples FL as your shipping method. You will be contacted for approval on shipping and handling charges before your order is processed.
All orders are EXW (ExWorks) Naples, FL 34104
Free shipping offers are valid only in the contiguous United States.
Backorders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
Health Canada: Due to Health Canada regulation CCCR2001, does not allow us to ship our 100% natural d-Limonene products to residential addresses in Canada. We are permitted to ship to a business address anywhere in Canada.
Home Based Business / Agricultural Locations: UPS & FedEx shipping to both home based businesses and agricultural is rated as a Residential Address. Please select “Residential Address” in shipping information “Type Of Address” field above to ensure your shipping is estimated correctly.
We cannot ship products to a PO Box address.
For orders with a value of $150.00 USD, a signature at delivery will be required.
Common Carrier (FedEX / UPS): Damaged merchandise must be kept in the original container with until a DHL representative has inspected the damages. Retain the FedEX / UPS inspector’s documentation, and forward a copy of it to us. We will then begin processing a claim with FedEX / UPS.
Freight: Merchandise that arrives to your facility damaged must be received and documented correctly. Failure to sign a bill of lading “damaged” and/or “shorted” for goods that shipped via a LTL carriers voids your right to claim compensation from the trucking company; and KleanTerpene
The user of the product is solely responsible for compliance with all local, state, and federal laws and/or regulations applying to the use of the products, including intellectual property rights of third parties.
KleanTerpene.com shall not be liable for any special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products, even if KleanTerpene.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Due to the nature of our untouched no additive products, we will not accept returns. These are batched lots and color, smell or taste can vary depending on the crop. However, we do guarantee that our product is 100% what it’s description describes. We will handle any situation on a case by case basis